Customer Operations Coordinator
Coordinate international customer orders from A to Z and connect logistics, documentation and customer contact within a dynamic trading environment.
- Food
- Bachelor degree, Master degree
- 40 hours
- Herten
Your tasks
In this role, you are responsible for ensuring the smooth execution of the international order process. You maintain an overview, coordinate easily between different parties and make sure customers, colleagues and external partners know what to expect. You work accurately and solution-oriented in an environment where logistics, regulations and customer interests continuously come together. Occasional weekend duties may occur; these hours will be compensated in time for time.
Your responsibilities include:
Processing and coordinating customer orders from order placement through to delivery, including transport planning and monitoring delivery times;
Preparing and checking logistics and commercial documentation, including invoicing and documents related to laws and regulations;
Coordinating with internal departments regarding logistics processes, documentation, supply chain matters and any exceptions or specific requirements;
Maintaining contact with customers, transport companies and other external service providers while building long-term customer relationships;
Identifying and resolving delivery discrepancies and handling minor claims and non-conformities.
Joes Reijnen
Recruiter Agri & Food
What do you take with you?
A completed Bachelor’s or Master’s degree;
A proactive, solution-oriented and responsible approach to work;
Strong communication skills and the ability to work effectively with colleagues, customers and external partners;
A customer-focused and analytical mindset, combined with financial awareness and strong digital skills; experience with Microsoft Dynamics or another ERP system is preferred;
Excellent command of English; proficiency in at least one additional foreign language at an advanced level is a strong advantage.
About the company
Numidia is an internationally operating company within the food sector, active in the trading and distribution of food products. From the Netherlands, the company works closely with customers and suppliers around the world on a daily basis. Quality, reliability and long-term relationships are central to the way Numidia operates. The organisation is characterised by an entrepreneurial and dynamic working environment, with short communication lines, a high level of responsibility and plenty of room to contribute ideas on commercial opportunities and process improvements.
The offer
A challenging role within a young, international and growing company that is Great Place to Work certified;
A modern and inspiring working environment where people come first and where there is plenty of room for personal and professional development;
28 vacation days, increasing to 30 days over the next two years;
A fully employer-paid pension contribution and travel allowance;
Fresh lunch with your colleagues three times per week.
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